PRIVACY POLICY

INPORTANT INFORMATION & WHO WE ARE

This Privacy Policy describes how Nurturing & Innovative Solutions Co. ("NaisCo.", "we", "us" or "our") collects, uses, stores, and protects your personal information when you visit our website www.naisco.com.au (the “Site”) or interact with us in other ways, including by purchasing our products or engaging on our social media platforms. We are committed to safeguarding your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our Site or services, you agree to the terms of this Privacy Policy.

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1. WHAT INFORMATION WE COLLECT

When you use our Site or engage with us, we may collect the following types of personal information:

• Your name and contact details (email address, phone number, postal address)

• Account or login details if you create an account

• Order, transaction and payment information including your bank account and/or payment card details

• Information you provide in social media, feedback, surveys or focus group participation and engagement

• Device and browser data, including IP address, geolocation and usage statistics

• Marketing and Communications data including your preferences in receiving marketing from us and our third parties, your interactions with our marketing communications and your communication preferences

• Any correspondence sent to us via email, social media or contact forms

 

We do not knowingly collect personal information from children under the age of 16 without parental consent.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

Information We Get From Others. We may get information about you from other sources, including our order processing partners, Wix, Stripe, Afterpay and Paypal, to facilitate purchasing and orders on our site. Additionally, when you make a purchase or attempt to make a purchase through the Site, NaisCo. and/or our partners collect certain information from you, including your name, billing address, shipping address, payment information (including credit card details), email address and phone number.  We refer to this information as “Order Information.”

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2. HOW WE COLLECT INFORMATION

We collect personal information in a variety of ways, including:

• When you place an order or register on our website

• When you subscribe to our mailing list

• When you respond to a survey, engage with us via social media, provide product feedback or participate in a focus group

• Through automated technologies such as cookies (see Section 8).

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3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

• To process and fulfil orders and manage payments

• To communicate with you regarding your order, account or customer support enquiries

• To personalise your experience on our Site

• To send marketing communications (only with your consent)

• To improve our products, services and user experience

• To meet legal obligations and resolve disputes

• To monitor Site usage and detect fraudulent or malicious activity

 

We will not sell or rent your personal information to third parties.

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4. SHARING YOUR INFORMATION

We may disclose your personal information to third parties in limited circumstances, including:

• Payment processors (e.g. Stripe, PayPal, Afterpay)

• Shipping and logistics providers

• IT service providers and website hosting partners

• Professional advisors (e.g. accountants, legal counsel)

• When required by law, court order or regulatory authority

• We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition or bankruptcy transaction or proceeding.

• We may share information with those who need it to do work for us.

 

For example, we use Wix to power our online store. You can read more about how Wix uses your Personal Information here: www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

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All third-party service providers we engage are required to handle your data in accordance with applicable privacy laws.

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5. INTERNATIONAL DATA TRANSFERS

Some of our third-party service providers may store or process your data outside Australia, including in the United States, the UK or Europe. We take reasonable steps to ensure that any international transfers comply with Australian privacy laws and that your information remains protected.

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6. HOW WE STORE & PROTECT YOUR DATA

We store your personal information in secure systems and take appropriate security measures to protect it from unauthorised access, misuse or loss. These measures include:

• SSL encryption of our website

• Restricted access to personal data

• Secure cloud storage and password protection

• Regular data backups and security reviews

 

Despite our best efforts, no method of transmission or storage is completely secure. You acknowledge and accept this risk when providing personal information online.

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7. YOUR RIGHTS & CHOICES

You have the right to:

• Access the personal information we hold about you

• Request corrections to any inaccurate information

• Withdraw consent for direct marketing at any time

• Request deletion of your personal information (subject to legal obligations)

To exercise these rights, please contact us using the details provided below.

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8. COOKIES & TRACKING TECHNOLOGIES

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. Cookies allow us to:

• Remember your preferences and shopping cart contents

• Analyse Site traffic and performance

• Deliver personalised content and promotions

You may disable cookies in your browser settings, but this may affect your experience on the Site.

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9. MARKETING COMMUNICATIONS

With your consent, we may send you emails about new products, updates or special offers. You may opt out at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. We will never send you unsolicited marketing communications without your prior consent. We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

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10. MINORS

Our Site is not intended for individuals under the age of 16. Minors may use our Site only with the assistance of a parent or guardian. 

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11. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

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12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The most recent version will always be available on our website. By continuing to use our Site after any changes are posted, you agree to and accept the updated policy.

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13. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Email: hello@naisco.com.au
Business Name: Nurturing & Innovative Solutions Co. (trading as "NaisCo.")
Location: Central Coast, NSW Australia