TERMS & CONDITIONS

OVERVIEW

Welcome to the NaisCo. website, operated by Nurturing & Innovative Solutions Co. (ABN 13705931618), incorporated in New South Wales, Australia. Throughout these Terms and Conditions ("Terms"), the terms “we”, “us”, and “our” refer to Nurturing & Innovative Solutions Co (trading as NaisCo.).

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By accessing or using our website, purchasing a product from us, or interacting with any content or services we provide, you agree to be bound by the following Terms including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

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Please read these Terms of Service carefully before accessing or using our website. If you do not agree with all of the Terms, you may not access the website or purchase products from us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

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Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

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Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

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1. USE OF OUR WEBSITE

You agree to use this website for lawful purposes only. You must not:

• Violate any applicable laws or regulations.

• Introduce viruses, malware, or any harmful code.

• Attempt to gain unauthorised access to our systems or interfere with website functionality.

• Use the website to distribute unsolicited commercial messages (spam).

We reserve the right to deny access to the site or services to any user who violates these Terms.

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2. PRODUCT AVAILABILITY & DESCRIPTIONS

We take care to ensure that product descriptions, images, and pricing are accurate and up to date. However, we do not guarantee that all information is error-free or that product availability will be uninterrupted. We reserve the right to modify or discontinue any product without notice at any time.

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3. ORDERS & ACCEPTANCE

By placing an order on our website, you represent that you are legally capable of entering into binding contracts and that all information you provide is truthful and accurate. Order acceptance occurs only once we have confirmed your payment. We reserve the right to cancel or refuse any order for any reason at any time, including for suspected fraud or stock unavailability.

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4. PRICING & PAYMENT

All prices are listed in Australian Dollars (AUD) and include GST (where applicable). We accept payments via secure third-party providers such as Stripe, PayPal, and Afterpay. Payment must be completed before dispatch. By providing payment information, you confirm that you are authorised to use the payment method provided.

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5. SHIPPING & DELIVERY

We currently ship within Australia only. Estimated delivery times are provided for reference and are not guaranteed. Delays may occur due to third-party courier services or unforeseen circumstances outside our control. Shipping charges are calculated at checkout and may vary based on location and order value.

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6. RETURNS & REFUNDS

Please refer to our FAQs for full details on eligibility, process and timeframes. We are committed to compliance with the Australian Consumer Law and will provide remedies as required for faulty, damaged or misdescribed products. Change-of-mind returns may be accepted at our discretion and are be subject to conditions.

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7. USER-GENERATED CONTENT

You may submit reviews, testimonials or feedback through our website or social media platforms. By submitting content, you grant us a non-exclusive, royalty-free, perpetual and irrevocable right to use, display and reproduce such content for marketing or other business purposes. We reserve the right to moderate or remove content that we deem inappropriate, misleading or offensive.

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8. THIRD-PARTY SERVICES

We use third-party services for payment processing, analytics, logistics and web hosting. Your use of those services is governed by their individual terms and privacy policies, which we recommend you review. We are not responsible for the conduct, accuracy or content of third-party websites or services linked from our site.

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9. PRODUCT USE & LIMITATION OF LIABILITY

The Aums Arm is a caregiver-directed feeding support tool designed to hold gravity-fed enteral syringes in position. It is not a medical device and is not a substitute for clinical care or supervision. Use must comply with the instructions provided and must always occur under adult supervision. To the fullest extent permitted by law, we do not accept liability for any indirect, incidental or consequential damages, including injury, loss or misuse of the Aums Arm. Users are solely responsible for assessing suitability for their individual circumstances. Improper use, modification or use beyond the product’s intended purpose may void any applicable warranties and increase risk. Our total liability is limited to the amount paid for the product purchased.

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10. INTELLECTUAL PROPERTY

All content, branding, graphics, photographs, videos and written material on this site or our social media platforms are the property of NaisCo. or its licensors and are protected by intellectual property laws. You may not reproduce, modify or distribute any content without our express written permission.

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11. PRIVACY & DATA

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how your data is collected, used and stored.

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12. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved under Australian jurisdiction.

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13. CHANGES TO THESE TERMS

We reserve the right to update or change these Terms at any time. Changes will take effect immediately upon being published to the website. It is your responsibility to review these Terms periodically. Continued use of the website following changes constitutes acceptance.

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14. CONTACT INFORMATION

If you have any questions or concerns about these Terms, please get in touch:

Email: hello@naisco.com.au
Business Name: Nurturing & Innovative Solutions Co. (trading as "NaisCo.")
Location: Central Coast, NSW Australia